Question 1

How do I book a viewing?

Accepted Answer

Our show apartments are open now! Please get in touch, and we’ll book you in for a tour or a virtual viewing. We recommend allowing at least 4 weeks for referencing and tenancy arrangements. Please give our Residents' Services Team a call on 07426 981758 or WhatsApp us or send an email to hello@tai-afon.com and we'll book you in.

Question 2

What is the minimum lease term?

Accepted Answer

You would sign a 12 month fixed term contract, there is a 6 month break clause embedded in the contract to offer flexibility.We also offer contracts that are longer than 12 months. Please speak with the site team directly if you would like a contract over 12 months.

Question 3

What are the documents required to start the application process?

Accepted Answer

We require one copy of photo identification:

Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland)
A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

A copy of full driving or provisional photo card UK driving license
Copy of birth certificate.

If you are outside of the EEA we will require:

A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site team if you have any question regarding any of the above.

Without this documentation your application cannot begin – therefore it is imperative these documents are received as soon as possible.

Please email the documents to hello@tai-afon.com if you haven’t already provided these during the enquiry/viewing process.

Question 4

What is a reference check?

Accepted Answer

Once the full documents are received your application details will be sent to our trusted approved referencing agency, Homepeople. We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!

Homepeople will email you straightaway and request that you complete their online application form.

Please complete the form as soon as it is received so that Homepeople can start your reference check.

Where necessary the reference check will include an employment and landlord references.

Upon completion of the credit check, Homepeople will contact the management team and confirm if you have passed or failed.

If you have passed, we will call you on the same day to advise this and to agree a move in date and discuss the next steps.

If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Tai Afon.

Question 5

How much do I need to pay to secure the apartment?

Accepted Answer

We would require a £200 holding deposit to reserve the apartment which will then be deducted from your move in monies as long as your application is not cancelled or denied.

Question 6

What are the next steps?

Accepted Answer

Once the £200 holding deposit has been paid, and documents have been submitted, you will then receive a link from Homepeople to begin the referencing process.

Question 7

How long does referencing take?

Accepted Answer

We advise around 1-2 weeks for referencing to be complete; however, it does depend on the applicant’s response time and uploading their documents.

Question 8

What are grounds for not passing referencing?

Accepted Answer

Negative rental history, non-sufficient income, CCJ's and adverse credit, non-suitable documents.

Question 9

What happens if I fail my referencing?

Accepted Answer

Your application will be rejected, and we will retain the £200 reservation holding deposit.

Question 10

Can I change my apartment after my referencing has taken place?

Accepted Answer

If you want to change apartments, you will need to decide prior to referencing

Question 11

Can I move within the building if my situation changes i.e. to a 2 bed from a 1 bed?

Accepted Answer

You can change your apartment after your initial 6 months - subject to availability. Please be advised this will require a new tenancy, meaning you have to go through referencing and will be required to pay a new deposit and your rent might go up or down based on your choice of apartment.

Question 12

What is the criteria of a guarantor?

Accepted Answer

The guarantor needs 30x monthly rent per year, UK based and will need to be referenced based on their income

Question 13

What if I am self-employed, can I apply?

Accepted Answer

You must have returned your first 12 months accounts to HMRC, accountant submission, HMRC confirmation can be used. You need to be earning 30x monthly rent

Question 14

I am employed overseas, can I pay monthly?

Accepted Answer

No, the company must be registered on Companies House

Question 15

I am a student, can I pay monthly?

Accepted Answer

If you are a student, you are required to pay the full terms of your contract in advance. We do not accept monthly payments, and you cannot use the embassy as a guarantor. If you are a sponsored student. You must pay a minimum of 12 months, and will be required to pay more if you sign a longer contract.

Question 16

Who arranges my move in date?

Accepted Answer

Upon passing your reference check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.

The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!

We will send you your PRT and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.

Cleared payment is required in our bank account at least 4 days before the move in as well as your signed contract in order to avoid delays in your move in.

Without the above two items keys cannot be exchanged and we will have to push the move in date back.

Question 17

What happens after my move in?

Accepted Answer

The site management team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Tai Afon Resident. (These documents will also be available to you via the Resident Portal).

Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site team to whom you’ll already know!

Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the hello@tai-afon.co.uk email or pop and see the team in person and we’ll schedule in a date and time!

Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from Homepeople (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Question 18

Are sublets or short-term rentals (e.g. Airbnb) allowed?

Accepted Answer

No, sublets and short-term rentals are not permitted.

Question 19

What is the penalty for early termination of the lease?

Accepted Answer

You will have to pay rent for all the months until your apartment is re-let or until the end of your notice period.

Question 20

Are there annual increases in rent or maintenance costs?

Accepted Answer

Yes, if your contract is longer than 1 year you are subject to a yearly increase, in line with market rent.

Next level renting in central Cardiff

Why Tai Afon?

Find your new
 home today

Studio apartments

1 bedroom apartments

2 bedroom apartments

3 bedroom apartments

The new heart
 of Cardiff has arrived

Testimonials

Stay in the know

Book in your viewing today